Payment & Shipping Policy

Payment Options

Tesla Fire Systems is committed to providing customers throughout the United States with a secure and seamless checkout experience.

• Credit & Debit Cards: Visa, Mastercard, American Express, and other eligible cards accepted through our secure payment processor.
• Express Checkout: We offer accelerated checkout options through Link by Stripe, Apple Pay, and Google Pay. These services may automatically use the billing and shipping information associated with your selected payment method or device.
• Buy Now, Pay Later: Eligible customers may have access to flexible payment options through Klarna and Afterpay. Approval, payment schedules, eligibility requirements, and financing terms are determined by the respective provider.
• Business Credit Terms: Net 15 and Net 30 payment terms may be available for qualified commercial, institutional, and government customers. Credit terms are subject to application, approval, and applicable account conditions.

To request a business credit application or for sales-related inquiries, please contact sales@teslafire.com.

All online transactions are processed through a secure, SSL-encrypted payment system designed to protect your personal and payment information.

All prices displayed on our website and all online payments are processed in United States Dollars (USD).

Shipping & Processing

We ship fire protection products to customers throughout the United States and work to process orders as quickly as possible.

Most in-stock orders placed Monday through Friday before 3:00 PM are processed the same business day.

Certain products, custom-built items, special-order products, hazardous-material shipments, and large freight orders may require additional processing or transit time.

Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout. Depending on the order and destination, shipments may be handled by FedEx or another approved carrier.

Fire extinguishers and certain fire protection products may be classified as regulated or hazardous materials for transportation purposes. Applicable carrier restrictions, handling requirements, shipping charges, or delivery limitations may therefore apply.

Shipping and processing estimates do not include weekends, federal holidays, carrier delays, severe weather, transportation disruptions, or other circumstances beyond our reasonable control.

Shipping Within the United States

We serve residential, commercial, industrial, institutional, and government customers across the United States.

Shipping costs are calculated based on factors including the delivery address, product weight, package dimensions, shipping service, and any applicable hazardous-material or special-handling requirements.

Some products or shipping methods may not be available in every location due to federal, state, local, or carrier restrictions.

Sales Tax

Applicable state and local sales tax will be collected where required by law.

Sales tax, when applicable, is calculated based on the shipping destination and applicable state and local tax requirements.

Qualified tax-exempt organizations, government agencies, and resale customers may contact us regarding tax-exempt purchasing requirements. Valid documentation may be required before tax-exempt status can be applied.

For business-related inquiries, please contact info@teslafire.com.

Order, Shipping & Warranty Support

If you require assistance with an existing order, shipping status, delivery issue, product warranty, or related support matter, please contact our support team.

support@teslafire.com

Contact Us

Please use the appropriate department below so we can respond to your inquiry as efficiently as possible.

• Sales:
  sales@teslafire.com
  Sales inquiries, product availability, bulk orders, quotations, and business credit applications.
• Business Inquiries:
  info@teslafire.com
  Business-related inquiries, partnerships, corporate inquiries, and general business correspondence.
• Order / Shipping / Warranty Support:
  support@teslafire.com
  Existing orders, shipping assistance, tracking questions, delivery issues, and warranty-related inquiries.

Phone: 949-637-1301